know | Future

IDC is reporting that Instant messaging has achieved critical mass to be considered a mainstream tool. With 12 billion messages being transmitted each day the statistics support it. Personally I feel that IM is important less as a means of communications, after all, who doesn’t have their e-mail client open all the time, but more as an instrument of presence in an increasingly distributed environment.
You can read a teaser of the article here, of course, you will have to pay much bucks to get the full study.